OUR IMPACT
Uganda Counseling & Support Services is a ministry serving the rural regions of Eastern Uganda through a unique approach that fosters holistic development. Uganda is a nation fraught with heartache; an average age of just 14 years old, millions without clean water, thousands dying from preventable illnesses, and many without hope for a future.
The first step in UCSS’s holistic approach is to provide a clean-water drinking well to a local community and offer Bible studies around the well. Once the people have clean water to drink and Living Water for their souls, they are open to learning how their story can become one of hope. UCSS offers education and training in sustainable farming, craft making, animal husbandry, and more. The items purchased here are all handmade by UCSS trainees and 100% of the proceeds are returned to the artisans in our economic development programs.
Each purchase allows us to continue furthering our mission and expanding the economic and educational opportunities available to the people of Eastern Uganda.
Thank you for partnering with us!
Be sure to follow us on Instagram for the latest new products and styles! @shopucss
SOURCING LOCAL MATERIALS
Feathers and ankole cattle horns are staple parts of Ugandan crafts and decor. Cattle and goat farming are significant sources of livelihood for small farmers in the regions served by UCSS. The animal materials used in our products come from these farms. Unlike the wasteful production often seen in western cultures, the leather and cowhorn used in our crafts come from animals that also feed the artisan families. Creating a minimal waste, economically resourceful production process.
The paper bead making process takes a team of 5 women. Each one performing a unique roll to create the final piece of art; paper cutting, paper rolling, coloring, and finally varnishing.
RETURNS
ALL SALES ARE FINAL.
DUE TO THE ONE- OF-A-KIND NATURE OF OUR ITEMS AND CONSISTENTLY CHANGING STYLES, WE ARE UNABLE TO ACCEPT RETURNS.
Please be aware of this policy as you place your order.. We encourage you to take your time in ordering our items and read any notes we have made regarding sizing and materials, and we welcome any questions you may have as well.
Shop UCSS stands behind our products and we want our customers to be happy with each item we provide. Please remember that these items are completed handmade by local artisans. Due to the unique handcrafted nature of our products, your item may be slightly different from the one pictured.
If you have received a damaged or defective item, please contact us at shop@ugandacss.org
Items received damaged or defective will be replaced on a case by case basis. Please contact us at shop@ugandacss.org to submit a claim. Make sure to include “Damaged Item" in your subject line, and include your name and order number in your email.
Unfortunately, we are unable to cancel any orders once they are submitted. If you think your order has been submitted by error, please contact our team at shop@ugandacss.org with the subject line “Cancel Order" explaining the error. Please include your name and order number in your email. While we cannot guarantee your order will be cancelled, we review each request on an individual basis to make final decisions.
SIZING
SHOP UCSS does our best to include measurements and sizing recommendations for clothing and accessories on our site. We suggest reading the full description for sizing on each item represented on the website. We do our best to provide accurate photos and descriptions regarding sizing. If a style is a smaller fit or an oversized fit- we will do our best to describe it fully.
We suggest that you take measurements of your own body and compare to that of our measurements. Again, please contact us with any questions regarding fit or sizing.
SHIPPING
SHOP UCSS ships all packages via USPS.
If you would like a tracking number for your package, don’t hesitate to reach out.
Should your order not be delivered within three days of estimated delivery, please email our team at shop@ugandacss.org with the subject “Missing Package," including your name and order number in your email and we will do our best to help locate your items.